V&A South Kensington
Cromwell Road
London
SW7 2RL
Tel: +44 (0)20 7942 2000
Email: hello@vam.ac.uk
Young V&A
Cambridge Heath Rd
Bethnal Green
London E2 9PA
Tel: +44 (0)20 8983 5200
Email: young@vam.ac.uk
At the museum
Looking after our visitors is our top priority, so our staff are eager to get your feedback in person. We’re always open to suggestions, and it’s really helpful to hear what our visitors think. In most cases, we want to resolve any issues you might have while you're with us, and make sure that you leave looking forward to your next visit. Please approach a staff member if you have a question, comment or complaint.
If we can’t resolve something immediately, we’ll record your feedback and a Visitor Experience Manager will investigate and follow up with you by phone or email within 14 days.
Feedback
If you have an urgent question or complaint, the quickest way to get in touch with us is by phone.
Call us
+44 (0)20 7942 2000
If you prefer, you can also send us your feedback in writing. Where a response is required, we aim to contact you within 21 days. Due to the volume of queries that we receive, we can’t always respond to every single comment, but we do read and record every piece of correspondence that we’re sent. You can also write to us at the address at the top of the page.
Comments and feedback
Email: comments@vam.ac.uk
Every department at the V&A wants to hear what our visitors are saying about their experience at the V&A, and feedback is hugely important in helping to inform our decisions. We analyse visitor comments to improve our processes, update our policies and reward our staff. Compliments about V&A staff and volunteers are shared internally, and comments or suggestions are forwarded to the relevant team or department.
If you’re not satisfied with our response to any complaint, please get back in touch with us and a Senior Manager from the Visitor Experience Department will respond to you within 14 days.
Our commitment
We promise to consider your feedback carefully, to respect your privacy, and to resolve any complaints to the best of our ability. We commit to being fair and impartial when investigating any issues that you raise and to use what we learn to help improve our visitor experience. You may also want to read our privacy notice.
Contact details
You might want to talk directly to a specific department or team. Please let us know if you have a general query or comment, or would like to know more about our collection.
Membership
Tel: +44 (0)20 7942 2271
Email: membership@vam.ac.uk
V&A Shop
Tel: +44 (0)20 7942 2000
Email: shop@vam.ac.uk
Contact us online
National Art Library
Departmental queries
Collections Management
Email: collectionsmanagement@vam.ac.uk
Collections: Art, Architecture, Photography & Design
Email: aapd.enquiries@vam.ac.uk
Collections: Ceramics & Glass
Email: ceramicsandglass@vam.ac.uk
Collections: East Asia
Tel: +44 (0)20 3949 4515
Email: asia.enquiries@vam.ac.uk
Collections: Furniture & Woodwork
Tel: +44 (0)20 7942 2682
Email: furniture@vam.ac.uk
Collections: South and South-East Asia
Tel: +44 (0)20 3949 4515
Email: asia.enquiries@vam.ac.uk
Collections: The Rosalinde and Arthur Gilbert Collection
Tel: +44 (0)20 7942 2868
Email: gilbertcollection@vam.ac.uk
Collections: Metalwork
Email: metalwork@vam.ac.uk
Collections: Middle East
Tel: +44 (0)20 3949 4515
Email: asia.enquiries@vam.ac.uk
Collections: Sculpture
Email: s.enquiries@vam.ac.uk
Collections: Fashion & Textiles
Tel: +44 (0)20 7942 2682
Email: textilesandfashion@vam.ac.uk
Collections: Theatre & Performance
Email: theatreandperformance@vam.ac.uk
Conservation Department
Tel: +44 (0)20 7942 2000
Email: conweb@vam.ac.uk
Corporate Events
Tel: +44 (0)20 7942 2888
Email: corporateevents@vam.ac.uk
Development
Tel: +44 (0)20 7942 2432
Email: development@vam.ac.uk
Donations: Monetary
Tel: +44 (0)207 942 2905
Email: appeals@vam.ac.uk
Donations: Objects
Please do not post or bring objects for donation. Please contact the relevant Collection department first, using the contact details provided.
Human Resources
Tel: +44 (0)20 7942 2937
Email: contactpeopleteam@vam.ac.uk
Loans
Tel: +44 (0)20 7942 2635
Email: loans_section@vam.ac.uk
Lost Property
Email: lostproperty@vam.ac.uk
Marketing enquiries
Email: marketing@vam.ac.uk
Membership events
Tel: +44 (0)20 7942 2271
Email: membershipevents@vam.ac.uk
Press enquiries
Tel: +44 (0)20 7942 2502
Email: press.office@vam.ac.uk
ACE/V&A Purchase grant fund
Tel: +44 (0)20 7942 2536
Email: purchasegrantfund@vam.ac.uk
Research Department
Tel: +44 (0)20 7942 2962
Email: vari@vam.ac.uk
V&A Academy
Email: courses@vam.ac.uk
V&A Archive
Contact us online
V&A East
Email: VAEastQueries@vam.ac.uk
V&A Images
Email: vaimages@vam.ac.uk
Young V&A enquiries
Email: young@vam.ac.uk